Public Cloud incident
[GRA5/7/9/11][Compute - Instance] - Some instances incident notification
Public Cloud experienced a notice incident on July 20, 2026 affecting GRA5 and GRA7 and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 20, 2026, 03:24 PM UTC
Service has been fully restored since 20/07/2026 15:10 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time : 20/07/2026 15:02 UTC Impacted Service(s) : Some instances in the GRA5, GRA7, GRA9 and GRA11 regions were unreachable. Customers Impact : Some customers were temporarily unable to access instances located on the specified regions. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Jul 20, 2026, 03:57 PM UTC
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 20/07/2026 15:02 UTC End time : 20/07/2026 15:10 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.