Provet experienced a minor incident on July 31, 2026, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 31, 2026, 07:04 AM UTC
Status: Investigating Some payment transactions may be delayed or failing. Our team is investigating and working to restore full service. We will provide updates as more information becomes available. Affected components Payment Service (Partial outage)
- identified Jul 31, 2026, 08:08 AM UTC
Status: Identified A recent change in telemetry effectively reduced concurrency by a factor of 10. A fix is being prepared and we'll update accordingly. Affected components Payment Service (Degraded performance)
- monitoring Jul 31, 2026, 08:28 AM UTC
Status: Monitoring Fix is in production and we're seeing a recovery of the processing throughput Affected components Payment Service (Degraded performance)
- resolved Jul 31, 2026, 08:47 AM UTC
Status: Resolved This issue has been resolved. Payment processing is returned to normal operations.