Provation Software incident

Provation Apex is currently experiencing technical difficulties

Notice Resolved View vendor source →

Provation Software experienced a notice incident on November 14, 2025 affecting Provation Apex, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 05:31 PM UTC
Resolved
Nov 14, 2025, 05:35 PM UTC
Duration
4m
Detected by Pingoru
Nov 14, 2025, 05:31 PM UTC

Affected components

Provation Apex

Update timeline

  1. identified Nov 14, 2025, 05:31 PM UTC

    Provation Apex is currently experiencing an outage and may not be reached. Investigation is underway. New information will be posted here as it becomes available. Please reference this link for Apex Desktop App offline mode instructions - Offline Mode Instructions Do you use Olympus CV-190 scope processors? If so, reference this guide to capture images into Provation Apex from your scope processor. Import Images from Olympus CV-190 Click the "Subscribe to Updates" button on this page to get email updates sent to your inbox whenever a change is made to this page.

  2. resolved Nov 14, 2025, 05:35 PM UTC

    Provation Apex has fully recovered. We apologize for the inconvenience.

  3. postmortem Dec 10, 2025, 02:16 PM UTC

    _On November 14, 2025, Provation Apex experienced patient list loading errors lasting approximately 9 minutes before a rollback was initiated._ _**What We Did**_ _We promptly initiated a rollback after receiving the alert and restored functionality within minutes, minimizing disruption._ _**Looking Ahead**_ _To prevent similar issues, we’re implementing enhanced monitoring for early detection of mismatched configurations and stricter deployment checks to ensure database and backend schema compatibility._