Provation Software incident

Provation SurgicalValet is currently experiencing technical difficulties

Critical Resolved View vendor source →

Provation Software experienced a critical incident on April 24, 2023 affecting Provation SurgicalValet, lasting 5h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2023, 12:00 PM UTC
Resolved
Apr 24, 2023, 05:23 PM UTC
Duration
5h 22m
Detected by Pingoru
Apr 24, 2023, 12:00 PM UTC

Affected components

Provation SurgicalValet

Update timeline

  1. investigating Apr 24, 2023, 04:21 PM UTC

    We are actively working to investigate the issue. Additional information will be posted on this page as it becomes available.

  2. resolved Apr 24, 2023, 05:46 PM UTC

    This incident has been resolved.

  3. postmortem May 30, 2023, 05:46 PM UTC

    _On April 24th, 2023 8:00 AM EST, SurgicalValet encountered a database storage-space issue resulting in users being unable to access the system. At 9:15 AM EST Emergency Maintenance was initiated to remediate the storage-space issue and all systems were restored by 1:22 PM EST. Infrastructure updates were implemented to the alerting system to better handle this type of issue going forward._