Provation Software incident
Provation Apex is currently experiencing technical difficulties
Provation Software experienced a major incident on May 5, 2023 affecting Provation Apex, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2023, 12:19 PM UTC
Provation Apex is currently experiencing a partial outage, resulting in some users finding it unreachable. Investigation is underway. New information will be posted here as it becomes available. Please reference this link for Apex Desktop App offline mode instructions - Offline Mode Instructions Click the "Subscribe to Updates" button on this page to get email updates sent to your inbox whenever a change is made to this page.
- identified May 05, 2023, 12:33 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 05, 2023, 12:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2023, 12:40 PM UTC
This incident has been resolved.
- postmortem May 09, 2023, 04:27 PM UTC
On May 5th, 7:06 AM CST, Apex encountered an incident with the web application firewall, causing delayed logins to Apex. The issue was identified, and remediation were to reboot the firewall. All systems were restored by 7:31 AM CST. Plans were underway to migrate from existing firewall appliance to another, and due to this incident, those plans were expedited, and a new firewall is in place.