Provation Software incident

Provation iPRO is currently experiencing technical difficulties

Critical Resolved View vendor source →

Provation Software experienced a critical incident on December 17, 2024 affecting iPro-anesthesia-instance-3684, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2024, 06:38 PM UTC
Resolved
Dec 17, 2024, 09:03 PM UTC
Duration
2h 25m
Detected by Pingoru
Dec 17, 2024, 06:38 PM UTC

Affected components

iPro-anesthesia-instance-3684

Update timeline

  1. identified Dec 17, 2024, 06:38 PM UTC

    Provation iPro is currently experiencing an outage and may not be reached. Investigation is underway. New information will be posted here as it becomes available.

  2. identified Dec 17, 2024, 07:10 PM UTC

    LightEdge (an iProcedures hosting solution) is currently experiencing intermittent network issues potentially affecting services in our datacenters. LightEdge Engineers are actively investigating the issue and working with our carrier partner to mitigate impact. Our technical teams are fully engaged until the issue is mitigated.

  3. identified Dec 17, 2024, 08:21 PM UTC

    We are engaged with an ISP to create new routing logic to connect to iProcedures datacenter, allowing customers access to the iPro platform.

  4. identified Dec 17, 2024, 08:49 PM UTC

    Work continues to rebuild the routing for iPro thru new internet hosting provider (ISP).

  5. resolved Dec 17, 2024, 09:03 PM UTC

    Provation iPro has fully recovered. We apologize for the inconvenience.