Provation Software incident
Provation Apex is currently experiencing technical difficulties
Provation Software experienced a major incident on March 25, 2025 affecting Provation Apex, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 25, 2025, 12:01 PM UTC
Provation Apex is currently experiencing an outage and may not be reached. Investigation is underway. New information will be posted here as it becomes available. Please reference this link for Apex Desktop App offline mode instructions - Offline Mode Instructions Do you use Olympus CV-190 scope processors? If so, reference this guide to capture images into Provation Apex from your scope processor. Import Images from Olympus CV-190 Click the "Subscribe to Updates" button on this page to get email updates sent to your inbox whenever a change is made to this page.
- monitoring Mar 25, 2025, 12:19 PM UTC
We have deployed a solution and are currently monitoring event processing for signs of recovery.
- resolved Mar 25, 2025, 12:43 PM UTC
Provation Apex has fully recovered. We apologize for the inconvenience.
- postmortem Apr 02, 2025, 02:33 PM UTC
On March 25th 6:22 am CST Apex became inaccessible to some Apex customers. Investigation revealed an infrastructure change resulted in an inability to process traffic under load. The issue was resolved at 7:40 am CST.