Provation Software incident

Provation Apex is currently experiencing technical difficulties

Major Resolved View vendor source →

Provation Software experienced a major incident on April 7, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2025, 01:23 PM UTC
Resolved
Apr 07, 2025, 01:00 PM UTC
Duration
—
Detected by Pingoru
Apr 07, 2025, 01:23 PM UTC

Update timeline

  1. resolved Apr 07, 2025, 01:23 PM UTC

    We are actively investigating an incident with Apex.

  2. postmortem Sep 25, 2025, 08:37 PM UTC

    On the morning of April 7, 2025, some Apex users experienced errors and slow performance. The issue was traced to a temporary shortage of front-end servers, which couldn’t keep up with the morning traffic. This caused delays and made parts of the system unusable for a short time. No changes were made that triggered the problem—it appears to have stemmed from routine maintenance and automatic scaling settings. We've since updated the configuration to keep more servers online at all times, ensuring smoother performance going forward.