Property Control incident

Mobile App Login Issue for Select Users

Minor Resolved View vendor source →

Property Control experienced a minor incident on July 17, 2025 affecting Mobile App / API, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2025, 03:28 PM UTC
Resolved
Jul 17, 2025, 04:26 PM UTC
Duration
58m
Detected by Pingoru
Jul 17, 2025, 03:28 PM UTC

Affected components

Mobile App / API

Update timeline

  1. identified Jul 17, 2025, 03:28 PM UTC

    We’re investigating an issue causing some users to see an “An error has occurred” message when signing in through the mobile app. This issue does not impact web access. A fix is currently in progress.

  2. resolved Jul 17, 2025, 04:26 PM UTC

    This incident has been resolved.