Intermittent Timeout Issue - Service Requests & Security Console
Timeline · 2 updates
- identified Apr 14, 2026, 04:03 PM UTC
Some users are experiencing an unexpected timeout when writing but not yet submitting a Service Request, Incident Report, or Shift Log. If left idle for ~5 minutes, the page may refresh and work may be lost. Workaround: Copy your draft into a notepad before stepping away. We are actively working on a fix and will update this page when resolved.
- resolved Apr 15, 2026, 05:38 PM UTC
The issue has been resolved.