Property Control incident

System responding slow to actions

Major Resolved View vendor source →

Property Control experienced a major incident on May 10, 2022 affecting Web Application and Mobile App / API and 1 more component, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2022, 07:51 PM UTC
Resolved
May 10, 2022, 09:12 PM UTC
Duration
1h 20m
Detected by Pingoru
May 10, 2022, 07:51 PM UTC

Affected components

Web ApplicationMobile App / APIOnline Payment ServicesPublic WebsitesOutbound EmailText & Voice MessagingAccounting Integration

Update timeline

  1. investigating May 10, 2022, 07:51 PM UTC

    We are currently investigating this issue.

  2. identified May 10, 2022, 08:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 10, 2022, 08:09 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 10, 2022, 08:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. identified May 10, 2022, 08:34 PM UTC

    The issue has been identified and a fix is being implemented.

  6. identified May 10, 2022, 08:45 PM UTC

    We are continuing to work on a fix for this issue.

  7. resolved May 10, 2022, 09:12 PM UTC

    This incident has been resolved.