Property Control incident

Email Delivery Issue: Bounced Emails

Minor Resolved View vendor source →

Property Control experienced a minor incident on October 5, 2023 affecting Outbound Email, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2023, 09:21 PM UTC
Resolved
Oct 06, 2023, 12:45 AM UTC
Duration
3h 24m
Detected by Pingoru
Oct 05, 2023, 09:21 PM UTC

Affected components

Outbound Email

Update timeline

  1. investigating Oct 05, 2023, 09:21 PM UTC

    We are currently experiencing email delivery issues. Some customers emails are bouncing from condocontrol.com due to a domain policy. We are actively working to resolve this issue.

  2. identified Oct 05, 2023, 09:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 06, 2023, 12:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 06, 2023, 12:45 AM UTC

    This incident has been resolved.