Property Control incident

Service Incident: File & Image Access Issue

Minor Resolved View vendor source →

Property Control experienced a minor incident on April 16, 2025 affecting Web Application, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 02:29 PM UTC
Resolved
Apr 16, 2025, 05:45 PM UTC
Duration
3h 16m
Detected by Pingoru
Apr 16, 2025, 02:29 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Apr 16, 2025, 02:29 PM UTC

    We’re currently investigating an issue affecting the ability to view and attach images or files. Our team is working to identify the cause and implement a fix. We apologize for the inconvenience and will provide updates as soon as possible.

  2. monitoring Apr 16, 2025, 03:53 PM UTC

    We are currently rolling out the fix that should resolve the issues with file access. We are monitoring the performance at the moment.

  3. monitoring Apr 16, 2025, 05:37 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 16, 2025, 05:45 PM UTC

    We’ve identified and resolved the root cause of the issue affecting images and files.