ProPay experienced a notice incident on September 16, 2025 affecting Direct Credit Card and ACH Processing, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Direct Credit Card and ACH Processing
Update timeline
- investigating Sep 16, 2025, 10:57 AM UTC
We are aware of an issue that may be preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.
- identified Sep 16, 2025, 12:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 16, 2025, 01:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2025, 01:42 PM UTC
This incident has been resolved.