ProPay incident

ProPay Reports Issue

Notice Resolved View vendor source →

ProPay experienced a notice incident on September 19, 2025 affecting xfer.propay.com - SFTP Reports, lasting 3d 2h. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 01:47 PM UTC
Resolved
Sep 22, 2025, 03:57 PM UTC
Duration
3d 2h
Detected by Pingoru
Sep 19, 2025, 01:47 PM UTC

Affected components

xfer.propay.com - SFTP Reports

Update timeline

  1. investigating Sep 19, 2025, 01:47 PM UTC

    We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

  2. identified Sep 19, 2025, 03:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 19, 2025, 05:09 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Sep 19, 2025, 07:19 PM UTC

    The issue has been escalated to multiple teams. They are working on a fix.

  5. identified Sep 19, 2025, 10:33 PM UTC

    Escalation teams are implementing a fix, and will provide further updates as it resolves.

  6. identified Sep 20, 2025, 01:51 PM UTC

    Our teams are actively addressing the issue and will provide updates as they become available.

  7. identified Sep 20, 2025, 03:08 PM UTC

    Our teams have continued working through the night to restore service for a data source of many partner reports. The effort is ongoing, and once restored we will work on redelivering reports that rely on that data source.

  8. identified Sep 21, 2025, 01:12 AM UTC

    Our teams have run into several unexpected issues in working to restore service. They are continuing to work the issue, including exploring alternatives for getting reports delivered.

  9. identified Sep 21, 2025, 02:14 PM UTC

    Ongoing work has continued to correct the latest unexpected issues. Our teams are reporting progress towards restoring the issue that has impacted reporting. Additional updates will be provided as progress develops.

  10. identified Sep 21, 2025, 05:30 PM UTC

    Reports are delivering and teams will continue to work through any remaining issues.

  11. monitoring Sep 21, 2025, 09:22 PM UTC

    A fix has been implemented and we are monitoring the results. Reports have been delivered. In an effort to resolve the reporting issue, partners may see duplication of reports. Reports dated 9/20 may have been sent out twice.

  12. resolved Sep 22, 2025, 03:57 PM UTC

    This incident has been resolved.