Proofpoint Security Awareness Training incident

We are experiencing an issue that is impacting PSAT Platform Access and using PhishAlarm.

Notice Resolved View vendor source →

Proofpoint Security Awareness Training experienced a notice incident on March 2, 2023 affecting Training Platform - U.S. and Simulated Phishing - U.S. and 1 more component, lasting 5h 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2023, 06:30 PM UTC
Resolved
Mar 02, 2023, 11:52 PM UTC
Duration
5h 22m
Detected by Pingoru
Mar 02, 2023, 06:30 PM UTC

Affected components

Training Platform - U.S.Simulated Phishing - U.S.PhishAlarm - CLEAR - U.S.

Update timeline

  1. investigating Mar 02, 2023, 06:30 PM UTC

    We are currently investigating an issue that is creating difficulty for customer to access Training and Campaigns.

  2. identified Mar 02, 2023, 06:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 02, 2023, 06:46 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 02, 2023, 06:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Mar 02, 2023, 07:06 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Mar 02, 2023, 07:16 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 02, 2023, 11:52 PM UTC

    This incident has been resolved.