Proofpoint Security Awareness Training incident

We are experiencing an issue that is impacting PSAT Platform Access and using PhishAlarm.

Notice Resolved View vendor source →

Proofpoint Security Awareness Training experienced a notice incident on April 4, 2023 affecting Training Platform - U.S. and PhishAlarm - CLEAR - U.S., lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2023, 05:22 PM UTC
Resolved
Apr 04, 2023, 09:06 PM UTC
Duration
3h 43m
Detected by Pingoru
Apr 04, 2023, 05:22 PM UTC

Affected components

Training Platform - U.S.PhishAlarm - CLEAR - U.S.

Update timeline

  1. investigating Apr 04, 2023, 05:22 PM UTC

    There are issues logging into the Platform and taking training. Users may experience errors when trying to report suspicious emails.

  2. identified Apr 04, 2023, 05:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 04, 2023, 05:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 04, 2023, 09:06 PM UTC

    This incident has been resolved.