Proofpoint Security Awareness Training incident

Training and phishing simulation

Major Resolved View vendor source →

Proofpoint Security Awareness Training experienced a major incident on August 29, 2023 affecting Training Platform - U.S. and Training Platform - Europe and 1 more component, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2023, 01:46 PM UTC
Resolved
Aug 29, 2023, 01:48 PM UTC
Duration
1m
Detected by Pingoru
Aug 29, 2023, 01:46 PM UTC

Affected components

Training Platform - U.S.Training Platform - EuropeSimulated Phishing - U.S.Simulated Phishing - Europe

Update timeline

  1. investigating Aug 29, 2023, 01:46 PM UTC

    Some admins and end users are unable to access training or the phishing simulation tool. We are currently investigating the issue.

  2. identified Aug 29, 2023, 01:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 29, 2023, 01:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 29, 2023, 01:48 PM UTC

    This incident has been resolved.