Proofpoint Security Awareness Training incident

PhishAlarm for Gmail Errors "Communication Exception"

Major Resolved View vendor source →

Proofpoint Security Awareness Training experienced a major incident on January 25, 2024 affecting PhishAlarm - CLEAR - U.S. and PhishAlarm - CLEAR - Europe and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2024, 07:04 PM UTC
Resolved
Jan 25, 2024, 07:23 PM UTC
Duration
18m
Detected by Pingoru
Jan 25, 2024, 07:04 PM UTC

Affected components

PhishAlarm - CLEAR - U.S.PhishAlarm - CLEAR - EuropePhishAlarm - CLEAR - Asia Pacific

Update timeline

  1. investigating Jan 25, 2024, 07:04 PM UTC

    End Users trying to use PhishAlarm for Gmail are receiving a "Communication Exception" error. Proofpoint is aware and urgently investigating. PhishAlarm for Exchange and Outlook are NOT impacted.

  2. resolved Jan 25, 2024, 07:23 PM UTC

    This incident has been resolved.