Proofpoint Security Awareness Training incident

Issues with US Training platform

Critical Resolved View vendor source →

Proofpoint Security Awareness Training experienced a critical incident on March 11, 2024 affecting Training Platform - U.S. and Simulated Phishing - U.S. and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2024, 06:13 PM UTC
Resolved
Mar 11, 2024, 06:55 PM UTC
Duration
42m
Detected by Pingoru
Mar 11, 2024, 06:13 PM UTC

Affected components

Training Platform - U.S.Simulated Phishing - U.S.PhishAlarm - CLEAR - U.S.

Update timeline

  1. identified Mar 11, 2024, 06:13 PM UTC

    We are aware of the issue affecting logging into the platform. We have identified the root cause and we are in the process of addressing the issue.

  2. identified Mar 11, 2024, 06:25 PM UTC

    Most of the systems have recovered and we continue to monitor the issue.

  3. monitoring Mar 11, 2024, 06:39 PM UTC

    A fix has been implemented and most systems have recovered but we are still monitoring the issue.

  4. resolved Mar 11, 2024, 06:55 PM UTC

    The incident has been resolved and the systems should be returned to their normal behavior.