Proofpoint Security Awareness Training incident

Simulated phishing campaign creation using auto enrollment is not completing successfully

Minor Resolved View vendor source →

Proofpoint Security Awareness Training experienced a minor incident on May 6, 2024 affecting Simulated Phishing - U.S., lasting 6h 15m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2024, 02:41 PM UTC
Resolved
May 06, 2024, 08:56 PM UTC
Duration
6h 15m
Detected by Pingoru
May 06, 2024, 02:41 PM UTC

Affected components

Simulated Phishing - U.S.

Update timeline

  1. investigating May 06, 2024, 02:41 PM UTC

    We are currently investigating the issue of creating new simulated phishing campaign using auto enrollment not completing successfully. This is only on US environment.

  2. identified May 06, 2024, 04:14 PM UTC

    The issue has identified and a fix will be rolled out shortly.

  3. resolved May 06, 2024, 08:56 PM UTC

    The intermittent issue with creating new simulated phishing campaigns using auto enrollment has been resolved.