Proofpoint Security Awareness Training incident
Delay with PhishAlarm Analyzer Messages
Proofpoint Security Awareness Training experienced a minor incident on December 15, 2023 affecting PhishAlarm - CLEAR - U.S. and PhishAlarm - CLEAR - Europe and 1 more component, lasting 3d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 15, 2023, 08:17 PM UTC
We are aware of an issue with reported messages from PhishAlarm for Exchange failing to be processed by PhishAlarm Analyzer and have identified the root cause and are quickly working on a resolution. Report Suspicious via Email Warning Tags, PhishAlarm for Gmail, and PhishAlarm for Outlook are not impacted.
- monitoring Dec 15, 2023, 08:38 PM UTC
A fix has been implemented and we are monitoring the status.
- monitoring Dec 18, 2023, 08:46 PM UTC
Due to the volume of usage during degraded service in the US region, the system is still running ~2 hours behind. We will be performing an operation tomorrow to accelerate the catch-up of messages and expect the system to be fully operational by close of business Tuesday. AP and EU regions are fully operational at this time.
- resolved Dec 19, 2023, 04:18 PM UTC
A patch has been applied allowing the system to catch up rapidly. PhishAlarm and PhishAlarm Analyzer are once again expected to process messages in near real-time. This incident is now resolved. If you have further questions about the incidents impact please contact Proofpoint Customer Support.