Proofpoint Security Awareness Training incident

Authorization error when accessing a training module in their assignment

Major Resolved View vendor source →

Proofpoint Security Awareness Training experienced a major incident on May 30, 2024 affecting Training Platform - U.S. and Training Platform - Europe and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2024, 04:15 PM UTC
Resolved
May 30, 2024, 04:31 PM UTC
Duration
16m
Detected by Pingoru
May 30, 2024, 04:15 PM UTC

Affected components

Training Platform - U.S.Training Platform - EuropeTraining Platform - Asia Pacific

Update timeline

  1. identified May 30, 2024, 04:15 PM UTC

    Some customers are noticing an authorization error when trying to access a training module in their assignment and are unable to take the training. The root cause of the issue has been identified and a fix is in progress.

  2. resolved May 30, 2024, 04:31 PM UTC

    This issue has been resolved and customers should no longer encounter issues when accessing their training module.