Proofpoint Security Awareness Training incident

Degraded performance with Auto Enrollment Assignments in US

Minor Resolved View vendor source →

Proofpoint Security Awareness Training experienced a minor incident on August 8, 2024 affecting Training Platform - U.S., lasting 3d 21h. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2024, 11:37 PM UTC
Resolved
Aug 12, 2024, 09:32 PM UTC
Duration
3d 21h
Detected by Pingoru
Aug 08, 2024, 11:37 PM UTC

Affected components

Training Platform - U.S.

Update timeline

  1. investigating Aug 08, 2024, 11:37 PM UTC

    We are investigating an issue where there is a delay in Users being added to Auto Enrollment Assignments after failing a phishing campaign.

  2. identified Aug 09, 2024, 02:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 09, 2024, 07:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 09, 2024, 08:17 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 12, 2024, 09:32 PM UTC

    This incident has been resolved.