Proofpoint Security Awareness Training incident

Reporting is experiencing delays in the US region.

Minor Resolved View vendor source →

Proofpoint Security Awareness Training experienced a minor incident on November 9, 2024 affecting Training Platform - U.S. and Simulated Phishing - U.S. and 1 more component, lasting 5d 23h. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2024, 05:59 PM UTC
Resolved
Nov 15, 2024, 05:08 PM UTC
Duration
5d 23h
Detected by Pingoru
Nov 09, 2024, 05:59 PM UTC

Affected components

Training Platform - U.S.Simulated Phishing - U.S.PhishAlarm - CLEAR - U.S.Reporting

Update timeline

  1. identified Nov 09, 2024, 05:59 PM UTC

    The issue has been identified and a fix has been implemented. However reports may take a number of hours before they reflect the real time position of training assignments.

  2. identified Nov 09, 2024, 08:36 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 12, 2024, 07:38 PM UTC

    We're continuing to work towards resolution of delays with our Reporting Systems. Currently this issue affects All Export Only Reports, Training Enrollments Reports, CISO Dashboard and the Results API.

  4. identified Nov 14, 2024, 06:14 PM UTC

    We're continuing to work towards resolution of delays with our Reporting Systems. Currently this issue affects Phishing Export Only Reports. Training Enrollments Reports, CISO Dashboard and the Results API (excluding Phishing endpoints) are now up-to-date.

  5. resolved Nov 15, 2024, 05:08 PM UTC

    This incident has been resolved.