Proofpoint Security Awareness Training incident

Service Disruptions in US Region

Major Resolved View vendor source →

Proofpoint Security Awareness Training experienced a major incident on April 21, 2025 affecting Training Platform - U.S. and Simulated Phishing - U.S. and 1 more component, lasting 21h 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2025, 06:54 PM UTC
Resolved
Apr 22, 2025, 04:07 PM UTC
Duration
21h 12m
Detected by Pingoru
Apr 21, 2025, 06:54 PM UTC

Affected components

Training Platform - U.S.Simulated Phishing - U.S.PhishAlarm - CLEAR - U.S.

Update timeline

  1. investigating Apr 21, 2025, 06:54 PM UTC

    Admins may not be able to log in or administer the product. End Users may not be able to log in or take training. End Users may receive an error when attempting to report an email as Suspicious.

  2. investigating Apr 21, 2025, 09:10 PM UTC

    Multiple engineering teams continue to investigate this issue.

  3. monitoring Apr 22, 2025, 12:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 22, 2025, 04:07 PM UTC

    The incident has been resolved and impacted areas are back to operational.