Proofpoint Security Awareness Training incident

Missing Phishing Simulation and PhishAlarm Data

Minor Resolved View vendor source →

Proofpoint Security Awareness Training experienced a minor incident on April 24, 2025 affecting Reporting, lasting 17h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2025, 03:31 PM UTC
Resolved
Apr 25, 2025, 08:38 AM UTC
Duration
17h 7m
Detected by Pingoru
Apr 24, 2025, 03:31 PM UTC

Affected components

Reporting

Update timeline

  1. identified Apr 24, 2025, 03:31 PM UTC

    We are aware of an issue of missing Phishing Simulation and PhishAlarm data for the following dates April 17th - April 24th. Reports: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details - Analyzer Reports Results API Endpoints: - PhishAlarm - Phishing Simulation We are currently working resolving the issue.

  2. identified Apr 24, 2025, 09:04 PM UTC

    We are continuing to resolve this issue.

  3. identified Apr 25, 2025, 12:32 AM UTC

    Phishing Simulation data has been restored, which includes the following reports: - Repeat Behaviors - Campaign Comparison - User Details - Campaign Details - Results API Phishing Simulation Endpoints We are currently working on PhishAlarm data.

  4. resolved Apr 25, 2025, 08:38 AM UTC

    All impacted data has been restored.