Prontoforms Outage History

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Prontoforms had 11 outages in the last 2 years totaling 68h 16m of downtime — averaging 0.5 incidents per month.

There were 11 Prontoforms outages since September 17, 2024 totaling 68h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.prontoforms.com

Minor September 3, 2026

Page loading may be delayed

Detected by Pingoru
Sep 03, 2026, 08:13 PM UTC
Resolved
Sep 03, 2026, 08:59 PM UTC
Duration
45m
Affected: Admin ConsoleForm BuilderMobile App CommunicationsCustomer Feedback FormsPublic REST API
Timeline · 3 updates
  1. investigating Sep 03, 2026, 08:13 PM UTC

    The site is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible.

  2. monitoring Sep 03, 2026, 08:27 PM UTC

    Response times have returned to normal levels. We will continue to monitor the situation.

  3. resolved Sep 03, 2026, 08:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2026

TrueContext Salesforce Integration Disruption

Detected by Pingoru
May 08, 2026, 12:48 PM UTC
Resolved
May 08, 2026, 07:01 PM UTC
Duration
6h 13m
Affected: Submission ProcessingScheduled Jobs
Timeline · 3 updates
  1. investigating May 08, 2026, 12:48 PM UTC

    We are currently experiencing elevated error rates with Salesforce integrations. Our engineering team is working to identify the root cause and implement a solution.

  2. identified May 08, 2026, 01:09 PM UTC

    We've had success restoring Salesforce connectivity by editing Salesforce Connections and reconnecting them. If you are still experiencing issues after reconnecting, please contact support.

  3. resolved May 08, 2026, 07:01 PM UTC

    Salesforce connectivity has been restored. Customers with broken Salesforce Connections are required to reconnect their Connection, after which functionality will return. If you are still experiencing issues after reconnecting, please contact support.

Read the full incident report →

Minor April 30, 2026

Document generation failures

Detected by Pingoru
Apr 30, 2026, 01:11 PM UTC
Resolved
Apr 30, 2026, 06:33 PM UTC
Duration
5h 21m
Affected: Document Generation
Timeline · 3 updates
  1. investigating Apr 30, 2026, 05:21 PM UTC

    We are experiencing an elevated level of errors generating documents, and are looking into the issue.

  2. monitoring Apr 30, 2026, 06:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 06:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Issue with our upstream provider

Detected by Pingoru
Oct 20, 2025, 07:15 AM UTC
Resolved
Oct 20, 2025, 10:29 AM UTC
Duration
3h 14m
Affected: Admin ConsoleForm BuilderMobile App CommunicationsSubmission ProcessingDocument GenerationScheduled JobsCustomer Feedback FormsAdvanced AnalyticsPublic REST API
Timeline · 3 updates
  1. identified Oct 20, 2025, 09:44 AM UTC

    An upstream provider, Amazon Web Services, is currently experiencing an issue. Degraded performance is occurring across the TrueContext platform. We are working continuously to bring the service back to fully operational status.

  2. monitoring Oct 20, 2025, 10:06 AM UTC

    The TrueContext service is fully recovered and operational again. We will continue to monitor in case of any changes.

  3. resolved Oct 20, 2025, 10:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2025

Slow System Response Times

Detected by Pingoru
Oct 02, 2025, 01:30 PM UTC
Resolved
Oct 02, 2025, 06:20 PM UTC
Duration
4h 50m
Affected: Admin ConsoleForm BuilderMobile App CommunicationsSubmission ProcessingDocument GenerationCustomer Feedback FormsPublic REST API
Timeline · 6 updates

Read the full incident report →

Minor September 17, 2025

Increased Errors

Detected by Pingoru
Sep 17, 2025, 02:35 PM UTC
Resolved
Sep 17, 2025, 03:05 PM UTC
Duration
29m
Affected: Admin ConsoleSubmission ProcessingPublic REST API
Timeline · 3 updates
  1. identified Sep 17, 2025, 02:35 PM UTC

    Our team has identified an increase in errors and have applied a fix that is rolling out across our servers.

  2. monitoring Sep 17, 2025, 02:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2025, 03:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 27, 2025

Submission Processing Issue identified

Detected by Pingoru
Aug 27, 2025, 06:24 PM UTC
Resolved
Aug 27, 2025, 07:53 PM UTC
Duration
1h 29m
Affected: Submission Processing
Timeline · 3 updates
  1. identified Aug 27, 2025, 06:24 PM UTC

    We've identified the cause of a submission processing issue and are now working to return the service to normal operation.

  2. monitoring Aug 27, 2025, 07:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 27, 2025, 07:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 19, 2025

SSO Login Service Disruption

Detected by Pingoru
May 19, 2025, 03:32 PM UTC
Resolved
May 19, 2025, 05:00 PM UTC
Duration
1h 28m
Affected: Admin ConsoleMobile App Communications
Timeline · 4 updates
  1. investigating May 19, 2025, 03:32 PM UTC

    A downstream provider used for single sign-on (SSO) is currently experiencing a service disruption. This may impact access to corporate login functionality in TrueContext across the portal and mobile applications. We will continue to monitor the SSO provider's status and will provide an update as soon as possible. TrueContext log in service is not affected by this disruption.

  2. identified May 19, 2025, 03:32 PM UTC

    A downstream provider used for single sign-on (SSO) is currently experiencing a service disruption. This may impact access to corporate login functionality in TrueContext across the portal and mobile applications. We will continue to monitor the SSO provider's status and will provide an update as soon as possible. TrueContext log in service is not affected by this disruption.

  3. monitoring May 19, 2025, 03:42 PM UTC

    Our systems are reporting SSO login functionality has been restored. We will continue monitoring.

  4. resolved May 19, 2025, 05:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 9, 2025

Microsoft Connection Issues Resolved - Click below

Detected by Pingoru
Apr 09, 2025, 09:11 PM UTC
Resolved
Apr 11, 2025, 03:36 PM UTC
Duration
1d 18h
Affected: Submission ProcessingScheduled Jobs
Timeline · 4 updates
  1. identified Apr 09, 2025, 09:11 PM UTC

    We are aware of and investigating an issue with establishing connections to Microsoft services. Our engineering team is actively working to resolve the issue.

  2. identified Apr 09, 2025, 09:22 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 09, 2025, 10:12 PM UTC

    We have deployed a fix that restores connectivity to Microsoft services and are monitoring activity. You may need to reconnect Microsoft connections configured for your team. Instructions on reconnecting can be found in our documentation here: https://support.truecontext.com/hc/en-us/articles/4406637825300-How-to-Re-Connect-an-Expired-Connection

  4. resolved Apr 11, 2025, 03:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 5, 2025

Processing Delays

Detected by Pingoru
Mar 05, 2025, 02:52 PM UTC
Resolved
Mar 05, 2025, 04:03 PM UTC
Duration
1h 11m
Affected: Scheduled JobsAdvanced Analytics
Timeline · 3 updates
  1. investigating Mar 05, 2025, 02:52 PM UTC

    We have identified delays in processing scheduled exports, and are actively investigating. Messages are currently queued and will process once we resolve the issue.

  2. monitoring Mar 05, 2025, 02:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 05, 2025, 04:03 PM UTC

    Delays in processing have been resolved and all scheduled jobs impacted by the incident have been processed successfully.

Read the full incident report →

Critical December 10, 2024

TrueContext Service Disruption

Detected by Pingoru
Dec 10, 2024, 07:37 AM UTC
Resolved
Dec 10, 2024, 08:22 AM UTC
Duration
45m
Affected: Admin ConsoleForm Builder
Timeline · 4 updates
  1. investigating Dec 10, 2024, 07:37 AM UTC

    We are currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution.

  2. identified Dec 10, 2024, 07:57 AM UTC

    We have identified the root cause of the issue and are actively working to restore the service.

  3. monitoring Dec 10, 2024, 08:15 AM UTC

    Services look to be recovered. We will monitor for a short time before marking the incident completely resolved.

  4. resolved Dec 10, 2024, 08:22 AM UTC

    Services are completely operational and the issue is now resolved.

Read the full incident report →