Pronto Outage History

Pronto is up right now

Pronto had 4 outages in the last 2 years totaling 13h 16m of downtime — averaging 0.2 incidents per month.

There were 4 Pronto outages since September 26, 2025 totaling 13h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pronto.io

Major May 19, 2026

Web and Desktop App Loading Errors

Detected by Pingoru
May 19, 2026, 09:30 PM UTC
Resolved
May 19, 2026, 11:43 PM UTC
Duration
2h 13m
Affected: Pronto Web App
Timeline · 4 updates
  1. identified May 19, 2026, 09:30 PM UTC

    One of our upstream caching providers is experiencing an issue right now that is affecting loads of the Pronto web and desktop apps. We are working with them to get clarity on the outage and when to expect recovery. We will post updates here as we learn more. The Pronto mobile apps and backend continue to work without issue.

  2. identified May 19, 2026, 10:03 PM UTC

    Our upstream provider is aware and actively working to mitigate and resolve the issue. While our error rate has reduced, we are still seeing intermittent issues. If you experience issues, please try refreshing the page. We will provide more updates soon.

  3. monitoring May 19, 2026, 10:24 PM UTC

    Our provider has implemented a fix for the issue and we are not seeing errors on our end anymore. We will continue to monitor before fully resolving this incident.

  4. resolved May 19, 2026, 11:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

Degraded service due to AWS outage

Detected by Pingoru
Oct 20, 2025, 04:13 PM UTC
Resolved
Oct 20, 2025, 11:04 PM UTC
Duration
6h 50m
Affected: Pronto PlatformPronto Web App
Timeline · 6 updates
  1. identified Oct 20, 2025, 04:13 PM UTC

    AWS is recovering from a large-scale outage that is affecting Pronto's ability to scale up to meet the normal daily traffic increases. This is causing problems, including delaying push notifications, updating badge counts, and overall app performance. Course synchronization is also in a degraded state because many LMS sources are also affected by the AWS outage. We will continue to follow AWS's recovery closely.

  2. investigating Oct 20, 2025, 06:49 PM UTC

    Pronto is encountering errors within AWS and is currently experiencing connection errors. We suspect this is related to the AWS outage and are actively investigating.

  3. investigating Oct 20, 2025, 07:22 PM UTC

    We continue to investigate. The issues seems related to issues with AWS internal networking. We are attempting to find a way to mitigate the issue. For now, Pronto services are, by and large, unavailable. We apologize for the issue and will continue to provide updates as we learn more.

  4. monitoring Oct 20, 2025, 07:50 PM UTC

    AWS has mitigated some issues that have allowed us to increase capacity and get Pronto working again. We are still seeing intermittent scaling and network issues related to the AWS outage, but we have enough capacity now that Pronto is usable. Expect to see some intermittent errors and slowness as we work to increase capacity to our baseline needs for this time of day.

  5. monitoring Oct 20, 2025, 08:35 PM UTC

    As AWS service recovery continues, we are able to increase capacity. We are also seeing fewer internal networking errors. At this point, all Pronto services are running with normal response times and error rates. We will continue to closely monitor performance.

  6. resolved Oct 20, 2025, 11:04 PM UTC

    AWS has resolved their outage status and all of our metrics have been looking normal for the last couple of hours, so we can now resolve this incident. Thanks for your patience.

Read the full incident report →

Minor September 26, 2025

Online Status Issue

Detected by Pingoru
Sep 26, 2025, 02:50 PM UTC
Resolved
Sep 26, 2025, 04:26 PM UTC
Duration
1h 35m
Affected: Pronto PlatformPronto Web App
Timeline · 4 updates
  1. investigating Sep 26, 2025, 02:50 PM UTC

    Online status indicators are currently having issues in Pronto. We are investigating.

  2. identified Sep 26, 2025, 03:04 PM UTC

    We have identified an issue causing unexpected behavior after a key rotation was performed during maintenance last night. We are deploying a fix.

  3. monitoring Sep 26, 2025, 03:12 PM UTC

    The fix has been deployed and online status indicators are working again. Please close and re-open the Pronto app to ensure your own indicator is working properly. We will monitor for a little while to ensure a full fix.

  4. resolved Sep 26, 2025, 04:26 PM UTC

    This incident has been resolved.

Read the full incident report →