Profound experienced a major incident on June 12, 2025 affecting Status (tryprofound.com), lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Status (tryprofound.com)
Update timeline
- investigating Jun 12, 2025, 06:25 PM UTC
Our authentication provider Clerk is currently experiencing an outage, which is causing cascading failures across our system. This has resulted in: Complete dashboard unavailability - users cannot access the dashboard interface Authentication failures - users are unable to log in to the platform Existing sessions may be terminated or experiencing intermittent issues The issue appears to be on Clerk's end as their service is not responding to authentication requests. This is impacting all users attempting to access our platform.
- resolved Jun 12, 2025, 08:45 PM UTC
Services are back to normal.