Profound had 12 outages in the last 2 years totaling 9h 25m of downtime — averaging 0.5 incidents per month.
There were 12 Profound outages since December 12, 2024 totaling 9h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're seeing variability in Google AI Mode citation data, which may impact some citation-related metrics. We are actively monitoring the situation and working on a fix to stabilize it
Profound External API went down
Agent Analytics Ingestion API went down
Dashboard latency in Answer Engine Insights has degraded due to an incident with our cloud provider. Users may experience higher latency during this time We have identified the root cause with the provider and are working to restore performance as quickly as possible.
We have worked with our upstream vendor to fix the issue and dashboard performance has recovered
tryprofound.com ist ausgefallen
tryprofound.com recovered
Profound External API wiederhergestellt
Agent Analytics Ingestion API wiederhergestellt
Our platform is currently experiencing intermittent issues with our authentication provider. Some users may have difficulty signing in or accessing their accounts.
Our authentication provider has stabilized. We are continuing to monitor for any additional issues. If you experience any difficulties signing in, please try again or contact support.
Our authentication provider Clerk is currently experiencing an outage, which is causing cascading failures across our system. This has resulted in: Complete dashboard unavailability - users cannot access the dashboard interface Authentication failures - users are unable to log in to the platform Existing sessions may be terminated or experiencing intermittent issues The issue appears to be on Clerk's end as their service is not responding to authentication requests. This is impacting all users attempting to access our platform.
Services are back to normal.
The elevated error rates previously reported in the Domain Analytics Log Ingestion API have been resolved. The issue was caused by unexpected traffic pressure on our gateway infrastructure. Our teams have addressed the gateway bottleneck and restored normal service operation. Thank you for your patience during this disruption.
OpenAI is experiencing a widespread service disruption affecting multiple services including ChatGPT, API access, and Sora. This outage is directly impacting Profound's daily ChatGPT response collection operations.