Profound Outage History
Profound degraded · 1 active incident View live status →Pingoru has recorded 57 incidents for Profound: 53 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 241 of 720 (34%) |
| May 2026 | 1 | 100 of 744 (13%) |
| June 2026 | 2 | 0 of 720 (0%) |
| July 2026 | 2 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 102 of 720 (14%) |
| October 2026 | 2 | 79 of 744 (11%) |
| November 2026 | 0 | 81 of 81 (100%) |
Incidents, newest first
Minor October 7, 2026 Data Quality and Delays affecting Perplexity data – Answer Engine Insights: Platforms (Perplexity)
Started Oct 07, 2026, 04:00 PM UTC· resolved Oct 07, 2026, 04:00 PM UTC
- investigating Oct 07, 2026, 04:00 PM UTC
One of our providers is experiencing degraded data and recent delays. This will impact visibility scores and citation results. We are actively working to restore this and will share updates once resolved.
Minor September 24, 2026 Perplexity and AI Overviews are impacted 4d 5h Answer Engine Insights: Platforms (Perplexity), Answer Engine Insights: Platforms (Google AI Overviews)
Started Sep 24, 2026, 09:23 PM UTC· resolved Sep 29, 2026, 03:00 AM UTC
- investigating Sep 24, 2026, 09:23 PM UTC
Our data collection from Perplexity and Google AI Overview are impacted from today, affecting Visibility Scores and Citation rates. We are actively working to restore this
- investigating Sep 27, 2026, 03:27 PM UTC
Data collection from Perplexity has been restored and is fully up to date. We are continuing to work on restoring Google AI Overviews and will share another update once it's resolved.
- resolved Sep 29, 2026, 03:00 AM UTC
Resolved: Data collection from Google AI Overviews has been fully restored and is up to date
Major September 18, 2026 Service availability issues – Status (tryprofound.com)
Started Sep 18, 2026, 10:55 PM UTC· resolved Sep 18, 2026, 10:55 PM UTC
- resolved Sep 18, 2026, 10:55 PM UTC
One of our upstream providers is experiencing an outage, which may impact service availability. We will provide updates as they become available.
Minor September 2, 2026 Google AI Mode citations are affected – Answer Engine Insights: Platforms (Google AI Mode)
Started Sep 02, 2026, 07:05 PM UTC· resolved Sep 02, 2026, 07:05 PM UTC
- investigating Sep 02, 2026, 07:05 PM UTC
We're seeing variability in Google AI Mode citation data, which may impact some citation-related metrics. We are actively monitoring the situation and working on a fix to stabilize it
- investigating Sep 18, 2026, 03:37 PM UTC
We've made progress in understanding the variability affecting Google AI Mode citation data and are validating an updated approach to improve data stability. We will continue monitoring closely and share further updates as validation progresses.
Minor July 24, 2026 Profound External API recovered –
Started Jul 24, 2026, 11:11 AM UTC· resolved Jul 24, 2026, 11:11 AM UTC
No vendor updates were posted for this incident.
Minor July 24, 2026 Agent Analytics Ingestion API recovered –
Started Jul 24, 2026, 11:10 AM UTC· resolved Jul 24, 2026, 11:10 AM UTC
No vendor updates were posted for this incident.
Minor June 25, 2026 Profound External API recovered –
Started Jun 25, 2026, 09:10 PM UTC· resolved Jun 25, 2026, 09:10 PM UTC
No vendor updates were posted for this incident.
Minor June 19, 2026 Profound External API recovered –
Started Jun 19, 2026, 04:18 PM UTC· resolved Jun 19, 2026, 04:18 PM UTC
No vendor updates were posted for this incident.
Minor May 14, 2026 Degraded dashboard performance 5h 2m Status (API - Profound External)
Started May 14, 2026, 02:23 PM UTC· resolved May 14, 2026, 07:25 PM UTC
- investigating May 14, 2026, 02:23 PM UTC
Dashboard latency in Answer Engine Insights has degraded due to an incident with our cloud provider. Users may experience higher latency during this time We have identified the root cause with the provider and are working to restore performance as quickly as possible.
- resolved May 14, 2026, 07:25 PM UTC
We have worked with our upstream vendor to fix the issue and dashboard performance has recovered
Minor April 20, 2026 tryprofound.com recovered –
Started Apr 20, 2026, 10:46 PM UTC· resolved Apr 20, 2026, 10:46 PM UTC
No vendor updates were posted for this incident.
Minor April 20, 2026 tryprofound.com wiederhergestellt 22d 8h
Started Apr 20, 2026, 10:46 PM UTC· resolved May 13, 2026, 07:11 AM UTC
No vendor updates were posted for this incident.
Minor April 9, 2026 tryprofound.com recovered –
Started Apr 09, 2026, 11:37 PM UTC· resolved Apr 09, 2026, 11:37 PM UTC
No vendor updates were posted for this incident.
Minor April 9, 2026 tryprofound.com wiederhergestellt –
Started Apr 09, 2026, 11:37 PM UTC· resolved Apr 09, 2026, 11:37 PM UTC
No vendor updates were posted for this incident.
Minor April 5, 2026 Profound External API recovered –
Started Apr 05, 2026, 04:01 AM UTC· resolved Apr 05, 2026, 04:01 AM UTC
No vendor updates were posted for this incident.
Minor April 5, 2026 Profound External API wiederhergestellt –
Started Apr 05, 2026, 04:01 AM UTC· resolved Apr 05, 2026, 04:01 AM UTC
No vendor updates were posted for this incident.
Minor March 30, 2026 Agent Analytics Ingestion API recovered –
Started Mar 30, 2026, 02:15 PM UTC· resolved Mar 30, 2026, 02:15 PM UTC
No vendor updates were posted for this incident.
Minor March 30, 2026 Agent Analytics Ingestion API wiederhergestellt –
Started Mar 30, 2026, 02:15 PM UTC· resolved Mar 30, 2026, 02:15 PM UTC
No vendor updates were posted for this incident.
Minor March 30, 2026 Agent Analytics Ingestion API recovered –
Started Mar 30, 2026, 09:52 AM UTC· resolved Mar 30, 2026, 09:52 AM UTC
No vendor updates were posted for this incident.
Minor March 30, 2026 Agent Analytics Ingestion API wiederhergestellt –
Started Mar 30, 2026, 09:52 AM UTC· resolved Mar 30, 2026, 09:52 AM UTC
No vendor updates were posted for this incident.
Minor March 30, 2026 Agent Analytics Ingestion API recovered –
Started Mar 30, 2026, 07:42 AM UTC· resolved Mar 30, 2026, 07:42 AM UTC
No vendor updates were posted for this incident.
Minor March 30, 2026 Agent Analytics Ingestion API wiederhergestellt –
Started Mar 30, 2026, 07:42 AM UTC· resolved Mar 30, 2026, 07:42 AM UTC
No vendor updates were posted for this incident.
Minor March 24, 2026 Agent Analytics Ingestion API recovered –
Started Mar 24, 2026, 06:41 PM UTC· resolved Mar 24, 2026, 06:41 PM UTC
No vendor updates were posted for this incident.
Minor March 24, 2026 Agent Analytics Ingestion API wiederhergestellt –
Started Mar 24, 2026, 06:41 PM UTC· resolved Mar 24, 2026, 06:41 PM UTC
No vendor updates were posted for this incident.
Minor March 21, 2026 Agent Analytics Ingestion API recovered –
Started Mar 21, 2026, 07:28 PM UTC· resolved Mar 21, 2026, 07:28 PM UTC
No vendor updates were posted for this incident.
Minor March 21, 2026 Agent Analytics Ingestion API wiederhergestellt –
Started Mar 21, 2026, 07:28 PM UTC· resolved Mar 21, 2026, 07:28 PM UTC
No vendor updates were posted for this incident.