Profound Outage History

Profound is up right now

Profound had 11 outages in the last 2 years totaling 9h 25m of downtime — averaging 0.5 incidents per month.

There were 11 Profound outages since December 12, 2024 totaling 9h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tryprofound.com/en

Minor May 14, 2026

Degraded dashboard performance

Detected by Pingoru
May 14, 2026, 02:23 PM UTC
Resolved
May 14, 2026, 07:25 PM UTC
Duration
5h 2m
Affected: Status (Profound External API)
Timeline · 2 updates
  1. investigating May 14, 2026, 02:23 PM UTC

    Dashboard latency in Answer Engine Insights has degraded due to an incident with our cloud provider. Users may experience higher latency during this time We have identified the root cause with the provider and are working to restore performance as quickly as possible.

  2. resolved May 14, 2026, 07:25 PM UTC

    We have worked with our upstream vendor to fix the issue and dashboard performance has recovered

Read the full incident report →

Minor February 19, 2026

Authentication degradation

Detected by Pingoru
Feb 19, 2026, 04:40 PM UTC
Resolved
Feb 19, 2026, 06:14 PM UTC
Duration
1h 34m
Affected: Status (tryprofound.com)
Timeline · 2 updates
  1. investigating Feb 19, 2026, 04:40 PM UTC

    Our platform is currently experiencing intermittent issues with our authentication provider. Some users may have difficulty signing in or accessing their accounts.

  2. resolved Feb 19, 2026, 06:14 PM UTC

    Our authentication provider has stabilized. We are continuing to monitor for any additional issues. If you experience any difficulties signing in, please try again or contact support.

Read the full incident report →

Major June 12, 2025

Auth Provider Clerk is down...

Detected by Pingoru
Jun 12, 2025, 06:25 PM UTC
Resolved
Jun 12, 2025, 08:45 PM UTC
Duration
2h 20m
Affected: Status (tryprofound.com)
Timeline · 2 updates
  1. investigating Jun 12, 2025, 06:25 PM UTC

    Our authentication provider Clerk is currently experiencing an outage, which is causing cascading failures across our system. This has resulted in: Complete dashboard unavailability - users cannot access the dashboard interface Authentication failures - users are unable to log in to the platform Existing sessions may be terminated or experiencing intermittent issues The issue appears to be on Clerk's end as their service is not responding to authentication requests. This is impacting all users attempting to access our platform.

  2. resolved Jun 12, 2025, 08:45 PM UTC

    Services are back to normal.

Read the full incident report →

Minor February 11, 2025

Domain Analytics Log Ingest...

Detected by Pingoru
Feb 11, 2025, 05:54 PM UTC
Resolved
Feb 11, 2025, 05:54 PM UTC
Duration
—
Affected: Status (Agent Analytics Ingestion API)
Timeline · 1 update
  1. resolved Feb 11, 2025, 05:54 PM UTC

    The elevated error rates previously reported in the Domain Analytics Log Ingestion API have been resolved. The issue was caused by unexpected traffic pressure on our gateway infrastructure. Our teams have addressed the gateway bottleneck and restored normal service operation. Thank you for your patience during this disruption.

Read the full incident report →

Major December 12, 2024

OpenAI Service Outage Impac...

Detected by Pingoru
Dec 12, 2024, 12:58 AM UTC
Resolved
Dec 12, 2024, 12:58 AM UTC
Duration
—
Affected: Status (tryprofound.com)
Timeline · 1 update
  1. resolved Dec 12, 2024, 12:58 AM UTC

    OpenAI is experiencing a widespread service disruption affecting multiple services including ChatGPT, API access, and Sora. This outage is directly impacting Profound's daily ChatGPT response collection operations.

Read the full incident report →