Profound experienced a minor incident on May 14, 2026 affecting Status (Profound External API), lasting 5h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Status (Profound External API)
Update timeline
- investigating May 14, 2026, 02:23 PM UTC
Dashboard latency in Answer Engine Insights has degraded due to an incident with our cloud provider. Users may experience higher latency during this time We have identified the root cause with the provider and are working to restore performance as quickly as possible.
- resolved May 14, 2026, 07:25 PM UTC
We have worked with our upstream vendor to fix the issue and dashboard performance has recovered