Profitroom Outage History
Profitroom is up right nowPingoru has recorded 21 incidents for Profitroom: 21 in the last 12 months and 7 in the last 90 days.
Incidents, newest first
Major October 22, 2026 Maintenance Work on the Suite Platform 1d 4h Profitroom CRM, Profitroom Suite platform
Started Oct 22, 2026, 07:00 AM UTC· resolved Oct 23, 2026, 11:04 AM UTC
- identified Oct 22, 2026, 07:00 AM UTC
Dear Hoteliers, Please be advised that we are currently carrying out system maintenance on the Suite platform. During this period, you may experience temporary issues with uploading files and saving changes in certain areas of the system. This may affect the following features: Offer Content Editor: uploading images and saving offers; CRM: adding attachments (in sales opportunities and messages) as well as importing contacts and bookings from CSV files; AI Agent: uploading documents to the knowledge base; CMS File Manager & Booking Engine Panel: uploading files and images. Estimated completion time: today by the end of the day. We apologize for any inconvenience this may cause and appreciate your patience. Profitroom Team
- resolved Oct 23, 2026, 11:04 AM UTC
The maintenance work on the Suite platform has been successfully completed, and all system features are once again fully available. Recommendation: We recommend clearing your browser's cache and cookies before resuming your work. Thank you for your patience and understanding. The Profitroom Team
Major September 18, 2026 Knowledge Base and 'Submit a Ticket' Tabs Partially Unavailable 1h 9m Profitroom Suite platform
Started Sep 18, 2026, 09:40 AM UTC· resolved Sep 18, 2026, 10:50 AM UTC
- investigating Sep 18, 2026, 09:40 AM UTC
Some users may experience issues accessing the Knowledge Base and Submit a Ticket tabs in the Suite. Thank you for your patience.
- resolved Sep 18, 2026, 10:50 AM UTC
The incident has been resolved.
Minor September 16, 2026 Emails delivery issues 1h 23m Profitroom Booking Engine, Profitroom CRM, Profitroom Channel Manager, Profitroom Suite platform
Started Sep 16, 2026, 06:05 AM UTC· resolved Sep 16, 2026, 07:28 AM UTC
- investigating Sep 16, 2026, 06:05 AM UTC
We are investigating the issue now. We are currently experiencing an issue with the delivery of emails. Booking confirmations, authentication codes, and other automated emails may not be delivered. Please note that bookings are still being processed correctly.
- resolved Sep 16, 2026, 07:28 AM UTC
The incident has been resolved.
Major August 21, 2026 Temporary disruptions to websites powered by HotelWebManager 33m Profitroom hotel websites
Started Aug 21, 2026, 10:05 AM UTC· resolved Aug 21, 2026, 10:38 AM UTC
- identified Aug 21, 2026, 10:05 AM UTC
Please be advised that websites powered by the HotelWebManager system may experience short-term disruptions. Pages may load more slowly or selected subpages may be briefly unavailable.
- resolved Aug 21, 2026, 10:38 AM UTC
We are pleased to confirm that the works have been completed. Websites powered by the HotelWebManager system are running fully as expected, pages load normally and all subpages are available.
Major August 19, 2026 Reservation view - errors when editing 21m Profitroom Suite platform
Started Aug 19, 2026, 08:41 AM UTC· resolved Aug 19, 2026, 09:03 AM UTC
- investigating Aug 19, 2026, 08:41 AM UTC
We are facing issues with option to edit reservations in Suite, confirming the bookings and encrypting card details. We are investigating the root cause.
- resolved Aug 19, 2026, 09:03 AM UTC
Suite reservation view and all edit optiond should be back to normal.
Major August 17, 2026 Room Types Tab unavailable 32m Profitroom Suite platform
Started Aug 17, 2026, 07:03 AM UTC· resolved Aug 17, 2026, 07:36 AM UTC
- investigating Aug 17, 2026, 07:03 AM UTC
We are investigating the issue now.
- resolved Aug 17, 2026, 07:36 AM UTC
The incident has been resolved.
Major August 5, 2026 Suite platform - Log in page 12m Profitroom Suite platform
Started Aug 05, 2026, 01:35 PM UTC· resolved Aug 05, 2026, 01:48 PM UTC
- investigating Aug 05, 2026, 01:35 PM UTC
Suite platform in not accesible - it is currently not possible to log in. We areinvestigating.
- resolved Aug 05, 2026, 01:48 PM UTC
The incident has been resolved.
Major July 8, 2026 Disruptions affecting websites based on Web Editor 3h 1m Profitroom hotel websites
Started Jul 08, 2026, 10:38 AM UTC· resolved Jul 08, 2026, 01:39 PM UTC
- investigating Jul 08, 2026, 10:38 AM UTC
We are currently experiencing issues with websites based on Web Editor. Some sites may load slowly, display incorrectly, or be temporarily unavailable. Our technical team has identified the issue and is working to resolve it as quickly as possible. We will post further updates as they become available.
- resolved Jul 08, 2026, 01:39 PM UTC
The incident has been resolved. Websites based on Web Editor are now operating normally.
Major July 6, 2026 Grids - tabs not available 49m Profitroom Channel Manager
Started Jul 06, 2026, 05:25 AM UTC· resolved Jul 06, 2026, 06:14 AM UTC
- investigating Jul 06, 2026, 05:25 AM UTC
All tabs with grids are currently not working or giving error - Availability, Rates tabs. Developers are investigating the root cause.
- resolved Jul 06, 2026, 06:14 AM UTC
All tabs operational.
Minor June 17, 2026 Manual price correction indicators are missing on grids - corrections are saved correctly 23h 34m Profitroom Suite platform
Started Jun 17, 2026, 01:26 PM UTC· resolved Jun 18, 2026, 01:01 PM UTC
- investigating Jun 17, 2026, 01:26 PM UTC
We are investigating the issue now.
- resolved Jun 18, 2026, 01:01 PM UTC
The incident has been resolved.
Minor June 3, 2026 Longer loading time of Reservation tab 40m Profitroom Suite platform
Started Jun 03, 2026, 06:40 AM UTC· resolved Jun 03, 2026, 07:20 AM UTC
- investigating Jun 03, 2026, 06:40 AM UTC
We are investigating the issue now.
- resolved Jun 03, 2026, 07:20 AM UTC
The incident has been resolved.
Major May 27, 2026 Discounts tab not showing discounts 1h 41m Profitroom Suite platform
Started May 27, 2026, 08:15 AM UTC· resolved May 27, 2026, 09:56 AM UTC
- investigating May 27, 2026, 08:15 AM UTC
We are investigating the issue now.
- resolved May 27, 2026, 09:56 AM UTC
The incident has been resolved.
Major May 12, 2026 Exclusion dates tab - currently unavailable 1h 16m Profitroom Suite platform
Started May 12, 2026, 12:11 PM UTC· resolved May 12, 2026, 01:28 PM UTC
- investigating May 12, 2026, 12:11 PM UTC
Ongoing Incident: Exclusion dates tab is not working. We noticed that tab isn't working globally.
- resolved May 12, 2026, 01:28 PM UTC
Incident resolved.
Major May 12, 2026 Personalized offers - Incident 21m Profitroom CRM
Started May 12, 2026, 09:26 AM UTC· resolved May 12, 2026, 09:48 AM UTC
- investigating May 12, 2026, 09:26 AM UTC
? Ongoing Incident: Delayed Personalized Offers. We have received several reports regarding personalized offers not being delivered to recipients.
- resolved May 12, 2026, 09:48 AM UTC
Incident resolved, all components operational.
Major April 22, 2026 Suite Incident 44m Profitroom Suite platform
Started Apr 22, 2026, 12:49 PM UTC· resolved Apr 22, 2026, 01:33 PM UTC
- investigating Apr 22, 2026, 12:49 PM UTC
We are currently facing technical issue with Suite Platform. There might be issues with Log in and content visible on tabs. The problem is under investigaiton.
- resolved Apr 22, 2026, 01:33 PM UTC
The incident has been resolved.
Major March 3, 2026 Delayed Booking Engine loading on websites / while creating personalized offers 25m Profitroom Booking Engine, Profitroom CRM
Started Mar 03, 2026, 10:30 AM UTC· resolved Mar 03, 2026, 10:55 AM UTC
- investigating Mar 03, 2026, 10:30 AM UTC
We are currently investigating reports of difficulties accessing the Booking Engine on websites. Our technical team is working to identify the root cause and restore full functionality as soon as possible.
- resolved Mar 03, 2026, 10:55 AM UTC
The incident has been resolved.
Minor February 24, 2026 Delayed reservations tab loading 1h 29m Profitroom Suite platform
Started Feb 24, 2026, 12:30 PM UTC· resolved Feb 24, 2026, 02:00 PM UTC
- investigating Feb 24, 2026, 12:30 PM UTC
We are investigating the issue now.
- resolved Feb 24, 2026, 02:00 PM UTC
The incident has been resolved.
Major January 29, 2026 Issues with reservations list loading in Suite 50m Profitroom Suite platform
Started Jan 29, 2026, 10:40 AM UTC· resolved Jan 29, 2026, 11:31 AM UTC
- investigating Jan 29, 2026, 10:40 AM UTC
We are investigating the issue now.
- resolved Jan 29, 2026, 11:31 AM UTC
The incident has been resolved.
Major January 9, 2026 Mailing campaigns 48m Profitroom CRM
Started Jan 09, 2026, 03:24 PM UTC· resolved Jan 09, 2026, 04:12 PM UTC
- investigating Jan 09, 2026, 03:24 PM UTC
We are facing an ongoing issue with mailing campaigns. Some campaigns cannot be edited / opened and loading time is long. We are working on the fix.
- resolved Jan 09, 2026, 04:12 PM UTC
Issue was resolved.
Major November 14, 2025 Suite platform outage 19m Profitroom Suite platform
Started Nov 14, 2025, 08:00 AM UTC· resolved Nov 14, 2025, 08:20 AM UTC
- investigating Nov 14, 2025, 08:00 AM UTC
An issue has been acknowledged and we are investigating further.
- resolved Nov 14, 2025, 08:20 AM UTC
The incident has been resolved.
Major November 5, 2025 Profitroom Websites outage 1h 2m Profitroom hotel websites
Started Nov 05, 2025, 12:30 PM UTC· resolved Nov 05, 2025, 01:32 PM UTC
- investigating Nov 05, 2025, 12:30 PM UTC
We're currently facing an issue with Profitroom hotel websites. We are investigating the cause and preapring the fix. Access to Web Editor in Suite might be impacted too.
- resolved Nov 05, 2025, 01:32 PM UTC
Fix provided, issue resolved.