Procore experienced a critical incident on January 24, 2025 affecting Web Interface, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 24, 2025, 03:39 AM UTC
Our engineering team is investigating issues accessing Procore. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
- identified Jan 24, 2025, 03:49 AM UTC
Our engineering team has identified the cause of access issues. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
- monitoring Jan 24, 2025, 04:04 AM UTC
Our engineering team has implemented a solution to remediate issues accessing Procore. We are monitoring the situation to ensure a complete resolution. Additional updates will be provided as new information becomes available.
- resolved Jan 24, 2025, 04:17 AM UTC
During the incident, users were unable to access Procore. Our engineering team has restored normal functionality, this incident has been resolved.