Privy Outage History

Privy is up right now

Privy had 12 outages in the last 2 years totaling 262h 36m of downtime — averaging 0.5 incidents per month.

There were 12 Privy outages since January 30, 2025 totaling 262h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.privy.com

Major October 19, 2026

Privy Displays Offline for Shopify Stores

Detected by Pingoru
Oct 19, 2026, 01:15 PM UTC
Resolved
Oct 19, 2026, 08:28 PM UTC
Duration
7h 13m
Affected: PopupsEmbedded Forms
Timeline · 3 updates
  1. investigating Oct 19, 2026, 01:15 PM UTC

    We're receiving reports of Popups and Embedded Forms not showing for some Shopify stores. Our engineering team is actively investigating. If you have questions, contact our support team at [email protected].

  2. monitoring Oct 19, 2026, 07:56 PM UTC

    Privy Popups and Embedded Forms are functioning for Shopify stores. Our team is working with Shopify on this issue, and we're continuing to monitor the situation.

  3. resolved Oct 19, 2026, 08:28 PM UTC

    Privy Popups and Embedded forms are operating correctly.

Read the full incident report →

Critical October 18, 2026

Investigating dashboard issues

Detected by Pingoru
Oct 18, 2026, 12:34 AM UTC
Resolved
Oct 18, 2026, 03:27 AM UTC
Duration
2h 53m
Affected: Dashboard
Timeline · 2 updates
  1. monitoring Oct 18, 2026, 12:34 AM UTC

    We’re investigating an issue that has taken the Privy dashboard offline. Our engineering team is actively working on it, and we’ll post updates here as we learn more. We’re sorry for the disruption and appreciate your patience. If you have questions or need help in the meantime, contact our support team at [email protected].

  2. resolved Oct 18, 2026, 03:27 AM UTC

    We're consolidating this incident with https://status.privy.com/incidents/sj8sw3b7yz8l - further updates will be made in that incident

Read the full incident report →

Major October 17, 2026

Privy Displays Outage

Detected by Pingoru
Oct 17, 2026, 10:34 PM UTC
Resolved
Oct 19, 2026, 03:30 AM UTC
Duration
1d 4h
Affected: DashboardPopupsEmbedded FormsPlatformLanding Pages
Timeline · 8 updates
  1. identified Oct 17, 2026, 10:34 PM UTC

    We are investigating a security issue affecting Privy displays. As a precaution, we have temporarily turned off Privy displays on all stores. While displays are off, they won’t appear on your website, and you won’t collect new signups through them. You don’t need to take any action. Your displays will return as they were once displays are back on. If you have questions, reach our team at [email protected]

  2. identified Oct 18, 2026, 12:30 AM UTC

    We've extended the maintenance to cover the main Privy app and dashboard. While we work on this, the privy application interface is unavailable.

  3. monitoring Oct 18, 2026, 02:20 AM UTC

    Privy displays and the Privy dashboard are operational. Our team is continuing to monitor the situation.

  4. identified Oct 18, 2026, 03:24 AM UTC

    Privy Displays are offline. Our team is continuing to work on the issue.

  5. identified Oct 18, 2026, 05:18 PM UTC

    Our team has resolved an issue affecting Email Delivery metrics. Email campaigns are recovering, please reach out to support if you are seeing any issues. We continue to work to get popups and displays back online.

  6. identified Oct 18, 2026, 09:00 PM UTC

    Our team is still working on a fix for this issue.

  7. monitoring Oct 18, 2026, 11:01 PM UTC

    We have deployed that has resolved the issues for nearly all Displays, including Popups, Embedded Forms, and Landing Pages. We're continuing to mop up issues still affecting a small number of Displays and will update again once we've resolved those issues.

  8. resolved Oct 19, 2026, 03:30 AM UTC

    This incident has been resolved. All Privy Displays are online.

Read the full incident report →

Minor September 30, 2026

Site Timeouts for some users

Detected by Pingoru
Sep 30, 2026, 07:32 PM UTC
Resolved
Sep 30, 2026, 09:32 PM UTC
Duration
1h 59m
Affected: Dashboard
Timeline · 3 updates
  1. investigating Sep 30, 2026, 07:32 PM UTC

    We are investigating reports of users receiving timeout errors when accessing the Privy application.

  2. monitoring Sep 30, 2026, 08:06 PM UTC

    The traffic levels and systems have stabilized. We are monitoring traffic to ensure that the site remains stable

  3. resolved Sep 30, 2026, 09:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 24, 2026

Landing page SSL error

Detected by Pingoru
Sep 24, 2026, 03:25 PM UTC
Resolved
Sep 26, 2026, 03:18 AM UTC
Duration
1d 11h
Timeline · 3 updates
  1. investigating Sep 24, 2026, 03:25 PM UTC

    We are currently troubleshooting an issue with landing pages returning an SSL certificate error

  2. monitoring Sep 24, 2026, 03:36 PM UTC

    We've implemented a remediation to our landing pages to resolve the SSL certificate issue.

  3. resolved Sep 26, 2026, 03:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Dashboard Intermittent Availability

Detected by Pingoru
Nov 18, 2025, 03:23 PM UTC
Resolved
Nov 18, 2025, 03:23 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Nov 18, 2025, 03:23 PM UTC

    Nov 18, 10:23 EST Resolved - This incident has been resolved. Nov 18, 09:23 EST Update - The ongoing issues with Privy Landing Pages and Embedded Forms have been traced to an issue with one of our vendors, Cloudflare. We’re monitoring the issue, but you can also view their incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov 18, 08:55 EST Update - Access to the Privy dashboard has stabilized. We are monitoring intermittent performance for landing pages and embedded forms. Nov 18, 08:28 EST Update - A fix is in place and we are continuing to monitor service performance. Nov 18, 07:59 EST Identified - Access to Privy’s dashboard is experiencing intermittent unavailability. We’ve identified the issue and are working with a vendor to resolve it. We do not believe this is impacting scheduled or sent emails or sms.

Read the full incident report →

Major August 27, 2025

SMS - partial delivery outage

Detected by Pingoru
Aug 27, 2025, 03:05 PM UTC
Resolved
Sep 03, 2025, 08:12 PM UTC
Duration
7d 5h
Affected: SMS Delivery
Timeline · 5 updates
  1. identified Aug 27, 2025, 03:05 PM UTC

    We’re experiencing an interruption in SMS delivery currently due to an issue with our provider. We are working to resolve the issue as quickly as possible. SMS delivery is currently offline.

  2. identified Aug 28, 2025, 12:28 AM UTC

    SMS sending is still impacted for some customers. Our engineering team is making progress on resolution of this issue. We'll have another update in the morning.

  3. identified Aug 28, 2025, 08:19 PM UTC

    This issue has been resolved for many customers and we're monitoring and continuing to work to resolve remaining issues. If you're experiencing this issue still, please reach out directly to Privy support in the app or to your customer success manager.

  4. monitoring Aug 28, 2025, 10:18 PM UTC

    We've implemented a fix and are continuing to monitor to ensure that all brands are successfully sending SMS. If you're still experiencing issues, please reach out directly to Privy support in the app or to your customer success manager.

  5. resolved Sep 03, 2025, 08:12 PM UTC

    This incident is resolved.

Read the full incident report →

Notice May 29, 2025

Email links are not working

Detected by Pingoru
May 29, 2025, 06:39 PM UTC
Resolved
May 30, 2025, 12:25 AM UTC
Duration
5h 45m
Timeline · 4 updates
  1. investigating May 29, 2025, 06:39 PM UTC

    We're receiving reports that link redirection is resulting in "not found" errors. Our engineering team is investing this issue.

  2. investigating May 29, 2025, 08:24 PM UTC

    Our engineers have identified the problem with link redirection and are working on a solution

  3. monitoring May 30, 2025, 12:15 AM UTC

    We're actively working on a fix. Email redirect links will be restored gradually.

  4. resolved May 30, 2025, 12:25 AM UTC

    Issue resolved. Email redirect links are now working normally.

Read the full incident report →

Minor May 15, 2025

Dashboard degraded performance

Detected by Pingoru
May 15, 2025, 03:46 PM UTC
Resolved
May 15, 2025, 04:07 PM UTC
Duration
21m
Affected: Dashboard
Timeline · 3 updates
  1. identified May 15, 2025, 03:46 PM UTC

    The issue causing slow dashboard renders has been identified. We are actively working on a fix.

  2. monitoring May 15, 2025, 03:50 PM UTC

    We have implemented a solution for the slow dashboard renders and are now monitoring performance closely.

  3. resolved May 15, 2025, 04:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2025

Delays in email sending and event processing

Detected by Pingoru
Mar 18, 2025, 08:41 PM UTC
Resolved
Mar 18, 2025, 10:28 PM UTC
Duration
1h 47m
Affected: Email Delivery
Timeline · 3 updates
  1. identified Mar 18, 2025, 08:41 PM UTC

    Our engineering team has identified an issue causing a delay in email delivery and email event processing. We're working on a fix and will update this page once we have more information.

  2. monitoring Mar 18, 2025, 09:06 PM UTC

    A fix has been deployed. Emails are going out and events are being processed. Our engineering team is continuing to monitor the situation.

  3. resolved Mar 18, 2025, 10:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 30, 2025

Issues saving Email Editor

Detected by Pingoru
Jan 30, 2025, 04:01 PM UTC
Resolved
Jan 30, 2025, 08:40 PM UTC
Duration
4h 38m
Affected: Dashboard
Timeline · 4 updates
  1. investigating Jan 30, 2025, 04:01 PM UTC

    We are aware of reports that the Email Editor is not saving properly. We're actively working on a fix.

  2. monitoring Jan 30, 2025, 04:57 PM UTC

    We've identified the issue as an outage with one of our vendors. A fix is in progress. We believe that the email editor should be working correctly for most users. If you're still experiencing issues with the email editor, please reach out to support.

  3. monitoring Jan 30, 2025, 08:39 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 30, 2025, 08:40 PM UTC

    This incident has been resolved.

Read the full incident report →