Prismatic Outage History
Prismatic is up right nowPingoru has recorded 47 incidents for Prismatic: 5 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 3 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 513 (0%) |
Incidents, newest first
Major September 30, 2026 Embedded Workflow Builder Outage 43m Embedded
Started Sep 30, 2026, 04:10 PM UTC· resolved Sep 30, 2026, 04:54 PM UTC
- investigating Sep 30, 2026, 04:10 PM UTC
We are investigating reports that the Embedded Workflow Builder crashes when users attempt to edit workflows. Existing workflows and their executions are not affected at this time. Our team is actively working to identify the cause, and we will provide an update as soon as more information is available.
- identified Sep 30, 2026, 04:13 PM UTC
We have identified the cause of the issue preventing workflow edits in the Embedded Workflow Builder and are working on a fix.
- monitoring Sep 30, 2026, 04:23 PM UTC
A fix has been deployed and users can resume editing workflows in the Embedded Workflow Builder.
- resolved Sep 30, 2026, 04:54 PM UTC
At approximately 15:50 UTC on September 30, it was reported that customers across all deployment regions were unable to edit workflows in the Embedded Workflow Builder. A fix was deployed, and service was fully restored across all regions at approximately 16:23 UTC. This incident has been resolved.
Major September 22, 2026 Web App Unavailable 32m Web App
Started Sep 22, 2026, 05:59 PM UTC· resolved Sep 22, 2026, 06:31 PM UTC
- investigating Sep 22, 2026, 06:13 PM UTC
We are aware that the Prismatic web app is currently unavailable. Our team is actively investigating and working to mitigate the issue. We will share updates here as they become available. Integration executions are not affected.
- identified Sep 22, 2026, 06:14 PM UTC
We have identified the cause of the web app outage. Service has been restored for the US commercial stack, and our team is working to restore all other deployment regions now. We will continue to post updates here as progress is made.
- monitoring Sep 22, 2026, 06:20 PM UTC
Service has been restored across all deployment regions. The web app is now available and functioning normally. Our team will continue to monitor closely to ensure stability.
- resolved Sep 22, 2026, 06:31 PM UTC
Beginning at approximately 17:59 UTC on September 22, customers across all deployment regions were unable to access the Prismatic web app. Service was fully restored across all regions at approximately 18:20 UTC. This incident has been resolved.
Notice September 16, 2026 Elevated error rates in US-WEST-2 only 1h 10m
Started Sep 16, 2026, 08:00 PM UTC· resolved Sep 16, 2026, 09:10 PM UTC
- resolved Sep 16, 2026, 09:18 PM UTC
Beginning at approximately 20:00 UTC on September 16, customers with deployments in the US-WEST-2 region experienced increased error rates due to a disruption in underlying AWS services in that region. The underlying service recovered around 21:10 UTC.
Notice August 17, 2026 OAuth 2.0 token refresh failures (eu-west-1) 3h 20m
Started Aug 17, 2026, 08:00 PM UTC· resolved Aug 17, 2026, 11:20 PM UTC
- resolved Aug 21, 2026, 07:43 PM UTC
Between 20:04 and 23:20 UTC on August 17, the OAuth2 service in eu-west-1 experienced intermittent periods of token refresh failures. The issue was corrected the same night and refreshes resumed normally.
Minor March 10, 2026 Increased error rates in Execution Pipeline (US Commercial) 6h 47m Integration Runner
Started Mar 10, 2026, 06:49 PM UTC· resolved Mar 11, 2026, 01:36 AM UTC
- investigating Mar 10, 2026, 06:49 PM UTC
At approximately 17:30 UTC, the Prismatic team received alerts via monitoring and alerting for elevated error rates in the execution pipeline for the US commercial (us-east-2) region. We are actively investigating the root cause and will provide updates as our investigation progresses.
- investigating Mar 10, 2026, 06:49 PM UTC
We are continuing to investigate this issue.
- investigating Mar 10, 2026, 07:20 PM UTC
We are continuing to investigate this issue.
- investigating Mar 10, 2026, 07:54 PM UTC
We are continuing to investigate this issue.
- investigating Mar 10, 2026, 08:55 PM UTC
We are continuing to investigate this issue.
- investigating Mar 10, 2026, 10:03 PM UTC
We are continuing to investigate and mitigate the issue. We will provide further updates as our investigation progresses.
- identified Mar 10, 2026, 11:30 PM UTC
We have identified the cause of the issue impacting performance in the US Commercial (us-east-2) execution pipeline and are actively working on a resolution. We will continue to provide updates.
- monitoring Mar 10, 2026, 11:52 PM UTC
We have identified and mitigated the issue affecting the execution pipeline in the US commercial (us-east-2) region. All metrics have returned to normal operating levels. We will continue to monitor the situation.
- resolved Mar 11, 2026, 01:36 AM UTC
This incident has been resolved.
Minor September 3, 2025 Partial Service Outage in EU-WEST-1 Region 5m
Started Sep 03, 2025, 06:00 PM UTC· resolved Sep 03, 2025, 06:05 PM UTC
- resolved Sep 03, 2025, 06:37 PM UTC
A routine update caused a service interruption of the execution pipeline for some customers for approximately 5 minutes. A rollback was performed and service was restored. The Prismatic team is investigating the root cause and will ensure a subsequent update does not contain the same regression.
Notice June 14, 2025 Resolved: Web App and Embedded UI Outage (GovCloud Only) –
Started Jun 14, 2025, 02:00 PM UTC· resolved Jun 14, 2025, 02:00 PM UTC
- resolved Jun 15, 2025, 01:32 PM UTC
We experienced an outage impacting the Web App and Embedded UI in the GovCloud environment. The incident began at 9:19 a.m. CT on June 14, 2025 and was fully resolved at 8:02 a.m. CT on June 15, 2025. During the outage, users were unable to access the web app or embedded screens. Integration executions continued to run as expected and API access was not impacted. Commercial Cloud environments were not impacted.
Major June 5, 2025 Execution pipeline service degradation on EU-WEST-2 –
Started Jun 05, 2025, 02:00 PM UTC· resolved Jun 05, 2025, 02:00 PM UTC
- resolved Jun 05, 2025, 07:23 PM UTC
At approximately 7:00AM Arizona the Prismatic team received several alert notifications for failed executions. Upon investigation it was discovered that a very large volume of executions had started, and autoscaling was not configured with a high enough upper threshold to accommodate. The Prismatic team took action to raise the thresholds and align them with other high-volume stacks, and service was fully restored by 7:20AM Arizona. We will audit and address any similar situations we discover on other high-volume stacks.
Major May 15, 2025 Increased error rates in Execution Pipeline 41m Integration Runner
Started May 15, 2025, 09:10 PM UTC· resolved May 15, 2025, 09:52 PM UTC
- investigating May 15, 2025, 09:10 PM UTC
At approximately 1:47 PST the Prismatic team received an alert for an increase in error rates in the execution pipeline. We have started a rollback procedure that we expect will resolve the issue, and then we will address the underlying root cause.
- investigating May 15, 2025, 09:34 PM UTC
We have completed rollback of all stacks the execution pipeline is back to fully operational status. We will continue our investigation to determine root cause and will keep this incident updated as we progress.
- investigating May 15, 2025, 09:34 PM UTC
We are continuing to investigate this issue.
- investigating May 15, 2025, 09:45 PM UTC
We have identified the root issue and are working on a fix.
- resolved May 15, 2025, 09:52 PM UTC
This incident has been resolved.
Critical April 23, 2025 Embedded Service Interruption 42m Embedded
Started Apr 23, 2025, 05:00 PM UTC· resolved Apr 23, 2025, 05:43 PM UTC
- identified Apr 23, 2025, 05:41 PM UTC
A regression was introduced in the Embedded system that caused a Major disruption in service, specifically for organizations that use the i18n features. The issue was identified and a fix has been deployed. Prismatic is now confirming with impacted customers that the issue is resolved.
- monitoring Apr 23, 2025, 05:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2025, 05:43 PM UTC
Confirmed back to fully operational status.
Notice December 17, 2024 Prismatic Web Application Hard Crashing 3m
Started Dec 17, 2024, 03:56 PM UTC· resolved Dec 17, 2024, 04:00 PM UTC
- resolved Dec 17, 2024, 03:56 PM UTC
At approximately 8:57am CT an update to the Prismatic web application was deployed that contained updated dependencies. Unfortunately there was a misconfiguration that was not problematic in development and CI environments, but caused crashes in the production environments. The Prismatic engineering team received alerts immediately upon release that there were problems and immediately started rolling back to the previous version. Full functionality was restored by 9:30am CT. The Prismatic engineering team is investigating root cause and will properly address this issue and further investigate how to improve the test coverage so as to minimize the likelihood and impact of similar situations in the future.
Major November 5, 2024 Partial Outage for US-EAST-2 Region 59m GraphQL API, Web App, Integration Runner, OAuth 2.0 Refresh
Started Nov 05, 2024, 09:38 PM UTC· resolved Nov 05, 2024, 10:38 PM UTC
- investigating Nov 05, 2024, 09:38 PM UTC
We are currently investigating an issue affecting the production database in the US-EAST-2 region. Performance has been degraded and has affected some executions as well as the ability to use the embedded marketplace and related services. The Prismatic team is actively investigating the issue and will provide continuous updates as we work towards resolution.
- monitoring Nov 05, 2024, 09:51 PM UTC
We have identified and mitigated the issue affecting the database in the US-EAST-2 region. All metrics have returned to normal operating levels. We will continue to monitor the situation.
- resolved Nov 05, 2024, 10:38 PM UTC
This incident has been resolved.