PreVeil incident

Admin Console/Drive failing to load

Major Resolved View vendor source →

PreVeil experienced a major incident on May 16, 2019 affecting Admin Console and Drive and 1 more component, lasting 6h 29m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2019, 08:00 PM UTC
Resolved
May 17, 2019, 02:30 AM UTC
Duration
6h 29m
Detected by Pingoru
May 16, 2019, 08:00 PM UTC

Affected components

Admin ConsoleDriveMail

Update timeline

  1. identified May 17, 2019, 04:01 PM UTC

    We are currently investigating an issue where the Browser fails to show indicators for PreVeil users when composing a message or sharing a folder. Additionally, Admin Console and Drive may fail to load.

  2. resolved May 17, 2019, 04:02 PM UTC

    The cause has been identified and a fix has been pushed to production.