PreVeil incident

Upgraded Windows machines experiencing downtime

Major Resolved View vendor source →

PreVeil experienced a major incident on June 12, 2019 affecting Drive and Mail, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2019, 03:31 PM UTC
Resolved
Jun 13, 2019, 03:42 PM UTC
Duration
1d
Detected by Pingoru
Jun 12, 2019, 03:31 PM UTC

Affected components

DriveMail

Update timeline

  1. identified Jun 12, 2019, 03:31 PM UTC

    Windows machines updated from last night's push may see outages. New installs will not see this issue, and reinstalling PreVeil from the website download page should restore service. The issue has been identified and we are working on a fix.

  2. identified Jun 12, 2019, 03:32 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 12, 2019, 08:01 PM UTC

    A build with the fix was pushed at 3:10pm EST and we are monitoring the situation.

  4. resolved Jun 13, 2019, 03:42 PM UTC

    This incident has been resolved.