PreVeil incident

New account creation and pending email notifications are not working

Notice Resolved View vendor source →

PreVeil experienced a notice incident on September 22, 2023 affecting Backend and Web PreVeil, lasting 5h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2023, 12:40 PM UTC
Resolved
Sep 22, 2023, 06:19 PM UTC
Duration
5h 38m
Detected by Pingoru
Sep 22, 2023, 12:40 PM UTC

Affected components

BackendWeb PreVeil

Update timeline

  1. investigating Sep 22, 2023, 12:40 PM UTC

    We have noticed that mails from the preveil backend to users' unencrypted email accounts are not being delivered. This will prevent creation of new accounts and account recovery using recovery groups. ALso unread email notifications are not being delivered. We are working to fix this as soon as possible and will provide updates. Normal use pf PreVeil functions other than the above are not impacted.

  2. resolved Sep 22, 2023, 06:19 PM UTC

    The issue of outbound unencrypted emails is resolved. Please contact PreVeil Support if you see any issues.