PreVeil experienced a major incident on September 28, 2023 affecting Backend and Web PreVeil and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2023, 08:30 PM UTC
Some PreVeil services may be impacted by the AWS network outage incident on US-East-Az2. A statement by AWS may be found at https://health.aws.amazon.com/health/status. We are considering alternatives to restore services as soon as possible.
- investigating Sep 28, 2023, 09:33 PM UTC
We have temporarily moved our internal load balancer to a secondary AWS AZ that is unaffected by the issue. Internal reports are showing that the migration to the secondary AZ worked, we are marking the services are operational but the incident is still open.
- investigating Sep 28, 2023, 09:33 PM UTC
We have temporarily moved our internal load balancer to a secondary AWS AZ that is unaffected by the issue. Internal reports are showing that the migration to the secondary AZ worked, we are marking the services are operational but the incident is still open.
- resolved Sep 28, 2023, 09:34 PM UTC
We now are marking this incident as closed. Report any issues through the customer portal.