PreVeil incident

New account creation and pending email notifications are not working

Major Resolved View vendor source →

PreVeil experienced a major incident on November 6, 2023 affecting Android App and Backend and 1 more component, lasting 5h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2023, 06:21 PM UTC
Resolved
Nov 07, 2023, 12:03 AM UTC
Duration
5h 42m
Detected by Pingoru
Nov 06, 2023, 06:21 PM UTC

Affected components

Android AppBackendiOS AppWeb PreVeil

Update timeline

  1. investigating Nov 06, 2023, 06:21 PM UTC

    We have noticed that mails from the PreVeil backend to users’ unencrypted email accounts are not being delivered. As a result, the following services are impacted: (1) creation of new accounts, (2) account recovery using recovery groups and (3) unread email notifications. We are working to fix this as soon as possible and will provide updates. Note that the normal use of PreVeil such as sending/receiving encrypted emails and the drive functionality are NOT IMPACTED by this.

  2. resolved Nov 07, 2023, 12:03 AM UTC

    The issue of outbound unencrypted emails is resolved. Account creation, recovery and unread mail notifications should be working as expected. Please contact PreVeil Support if you see any issues.