PreVeil incident

PreVeil express emails not working in all cases

Major Resolved View vendor source →

PreVeil experienced a major incident on January 19, 2024 affecting Web PreVeil, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2024, 05:00 PM UTC
Resolved
Jan 19, 2024, 07:04 PM UTC
Duration
2h 3m
Detected by Pingoru
Jan 19, 2024, 05:00 PM UTC

Affected components

Web PreVeil

Update timeline

  1. identified Jan 19, 2024, 05:00 PM UTC

    We have seeing that sending email from PreVeil Express (using web.preveil.com) is failing, specifically when attachments are present. We have identified the root cause and working on releasing a fix shortly.

  2. resolved Jan 19, 2024, 07:04 PM UTC

    This incident has been resolved. Mail on PreVeil Express (web.preveil.com) should be functioning normally. If you have any issues or questions please contact PreVeil Support.