PreVeil incident

New account claim and account recovery functions are not working

Major Resolved View vendor source →

PreVeil experienced a major incident on May 1, 2024 affecting Android App and Admin Console and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2024, 01:56 PM UTC
Resolved
May 01, 2024, 02:42 PM UTC
Duration
46m
Detected by Pingoru
May 01, 2024, 01:56 PM UTC

Affected components

Android AppAdmin ConsoleiOS AppWeb PreVeil

Update timeline

  1. investigating May 01, 2024, 01:56 PM UTC

    There is an issue with sending verification emails to users which causes users not to receive account verification emails. This affects new account claims and account recovery. We are working on resolving this issue and will update as soon as the issue is resolved.

  2. resolved May 01, 2024, 02:42 PM UTC

    This issue has now been resolved. If you still encounter this issue please contact [email protected].