Practice Better incident

AI Charting Assistant Summaries Delay

Notice Resolved View vendor source →

Practice Better experienced a notice incident on March 3, 2026 affecting Web Portal, lasting 4h 50m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2026, 10:04 PM UTC
Resolved
Mar 04, 2026, 02:54 AM UTC
Duration
4h 50m
Detected by Pingoru
Mar 03, 2026, 10:04 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating Mar 03, 2026, 10:04 PM UTC

    Some AI Charting Assistant summaries may experiences delays in processing.

  2. resolved Mar 04, 2026, 02:54 AM UTC

    Processing times for the AI Charting Assistant have returned to normal. All summaries should now generate without delay. Thank you for your patience and understanding while we worked through this issue.