PPRO incident

[External] Twint | | Resolved Severe Service Degradation

Critical Resolved View vendor source →

PPRO experienced a critical incident on August 17, 2026 affecting Twint, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 10:17 PM UTC
Resolved
Aug 17, 2026, 10:41 PM UTC
Duration
23m
Detected by Pingoru
Aug 17, 2026, 10:17 PM UTC

Affected components

Twint

Update timeline

  1. investigating Aug 17, 2026, 10:17 PM UTC

    The PPRO monitoring system has identified a Severe Service Degradation affecting Twint. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified Aug 17, 2026, 10:39 PM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  3. resolved Aug 17, 2026, 10:41 PM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.