PPRO incident

[External] Bancontact | ING BELGIUM NV/SA | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on October 17, 2026 affecting Bancontact, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2026, 11:16 PM UTC
Resolved
Oct 18, 2026, 02:39 AM UTC
Duration
3h 23m
Detected by Pingoru
Oct 17, 2026, 11:16 PM UTC

Affected components

Bancontact

Update timeline

  1. identified Oct 17, 2026, 11:16 PM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  2. monitoring Oct 18, 2026, 02:04 AM UTC

    The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Bancontact extensively to ensure that performance remains stable before we formally conclude this incident.

  3. resolved Oct 18, 2026, 02:39 AM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.