PPRO incident

Credit Card - Colombia | | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on April 30, 2026 affecting Credit Card - Colombia, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 01:12 PM UTC
Resolved
Apr 30, 2026, 02:33 PM UTC
Duration
1h 21m
Detected by Pingoru
Apr 30, 2026, 01:12 PM UTC

Affected components

Credit Card - Colombia

Update timeline

  1. investigating Apr 30, 2026, 01:12 PM UTC

    The PPRO monitoring system has identified a Partial Service Degradation affecting Credit Card - Colombia. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified Apr 30, 2026, 01:26 PM UTC

    This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.

  3. resolved Apr 30, 2026, 02:33 PM UTC

    The service degradation affecting Credit Card - Colombia has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.