PPRO experienced a critical incident on July 28, 2026 affecting GoPay, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 28, 2026, 07:34 AM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- identified Jul 28, 2026, 10:35 AM UTC
This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled..
- monitoring Jul 28, 2026, 10:36 AM UTC
The service degradation affecting Gopay has reportedly been resolved. We are currently monitoring the recovery of Gopay extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved Jul 28, 2026, 11:14 AM UTC
The service degradation affecting Gopay has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.