PPRO incident

[External] iDeal | Rabobank | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on July 23, 2026, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 08:20 PM UTC
Resolved
Jul 23, 2026, 08:47 PM UTC
Duration
27m
Detected by Pingoru
Jul 23, 2026, 08:20 PM UTC

Update timeline

  1. investigating Jul 23, 2026, 08:20 PM UTC

    The PPRO monitoring system has identified a Partial Service Degradation affecting iDeal. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified Jul 23, 2026, 08:28 PM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  3. identified Jul 23, 2026, 08:29 PM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  4. resolved Jul 23, 2026, 08:47 PM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.