PPRO incident

Test ITSM | | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on July 16, 2026, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 02:16 PM UTC
Resolved
Jul 16, 2026, 02:22 PM UTC
Duration
6m
Detected by Pingoru
Jul 16, 2026, 02:16 PM UTC

Update timeline

  1. investigating Jul 16, 2026, 02:16 PM UTC

    The PPRO monitoring system has identified a Partial Service Degradation affecting Test ITSM. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified Jul 16, 2026, 02:18 PM UTC

    This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.

  3. monitoring Jul 16, 2026, 02:19 PM UTC

    The service degradation affecting Test ITSM has reportedly been resolved. We are currently monitoring the recovery of Test ITSM extensively to ensure that performance remains stable before we formally conclude this incident.

  4. resolved Jul 16, 2026, 02:22 PM UTC

    The service degradation affecting Test ITSM has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.